Delivery & Refund Policy

1. Scope

This policy covers consulting, product strategy, design, software development, maintenance and similar digital services delivered remotely by Pusva Bilgi Teknolojileri (“Pusva”). No physical products are sold or shipped through this website.

2. Delivery

Services may be delivered as meetings, reports, design files, source code, access credentials, a production release or another digital output agreed in writing.

• Schedules and milestones are stated in the proposal or agreement before work starts.
• Delays in client content, access or approvals may move the delivery date accordingly.
• Delivery is confirmed through the agreed project channel or by email.

3. Review and acceptance

Please review delivered work within a reasonable period. If an output does not match the agreed scope, send relevant links, screenshots and an explanation to [email protected]. Any acceptance or warranty period stated in the project agreement applies.

4. Cancellation and refunds

• Cancellation before work begins is reviewed in writing; an eligible amount is returned after unavoidable transaction costs, if any.
• For work already started or completed, any refund is calculated under the project agreement, considering completed work, reserved team time, licences and third-party costs.
• Mandatory consumer withdrawal and refund rights remain unaffected. Eligible refunds are made within the statutory period, normally to the original payment method.
• After a refund is sent to the bank, posting time may vary by bank or card issuer.

5. Support

For delivery, cancellation or refund requests, email [email protected] with your project/order details or call +90 850 840 14 65.